Phone
+1 202 951 4574Support hours
Monday – Friday, 9:00 – 18:00 (HKT)
Registered address
FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG
Company
MINISO GROUP LIMITED
Reg. No. 79265219
Complaints, refunds and disputes
Card payments for minisotoys.com are processed by MINISO GROUP LIMITED and may appear on your statement under that name. If you do not recognise a charge or something is wrong with your order, email us before contacting your bank — we acknowledge every complaint within 24 hours on business days and can refund or replace an order straight away, which is much faster than a chargeback.
Policy issued by
MINISO GROUP LIMITED
Company registration number: 79265219
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET, MONG KOK
HONG KONG
Online store: minisotoys.com (trading as minisotoys)
Email: support@minisotoys.com · Phone: +1 202 951 4574
Customer service: Monday – Friday, 9:00 – 18:00 (HKT) — we reply within 24 hours on business days.