How long does shipping take?+
Standard shipping arrives in 3–5 business days within the EU and 7–10 business days internationally. Express options are available at checkout.
Where do you ship from?+
Orders are dispatched from our European warehouse Monday to Friday. International orders are handled by our partner carriers.
What is your return policy?+
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging and in resaleable condition.
Are your products safe for chewers?+
All toys are made from non-toxic, pet-safe materials and stress-tested before release. No item is fully indestructible — please supervise play.
How do I care for the rope toys?+
Spot clean with warm water. Avoid harsh detergents. Air-dry fully before returning to your pet. Replace any toy showing significant wear.
Do you offer wholesale?+
Yes. Email us at sales@elixer.com with your store details and we'll send our wholesale catalogue.
I never received my confirmation email.+
Check your spam folder first. If it's not there, contact us with your full name and shipping address and we'll resend it.
Can I change or cancel my order?+
Orders can be edited within 2 hours of placement. After that, the warehouse begins processing and changes are no longer possible.
Still stuck?
Send a note to support@elixer.com and we'll reply within 24 hours on business days.