Frequently Asked Questions

Standard delivery is estimated at 3–5 business days within the EU and 7–10 business days internationally. All delivery times are estimates and are not guaranteed.

Orders are dispatched from our European warehouse Monday to Friday. International orders are handled by our partner carriers.

We offer a 30-day return window from the date of delivery, in addition to your 14-day statutory right of withdrawal. Items must be unused, in their original packaging and in resaleable condition. Contact our support team first — we then issue the return address in writing.

All toys are made from non-toxic, pet-safe materials and checked for finish and seam quality before release. No item is fully indestructible — please supervise play.

Spot clean with warm water. Avoid harsh detergents. Air-dry fully before returning to your pet. Replace any toy showing significant wear.

Yes. Email us at support@minisotoys.com with your store details and we'll send our wholesale catalogue.

Check your spam folder first. If it's not there, contact us with your full name and shipping address and we'll resend it.

Orders can be edited within 2 hours of placement. After that, the warehouse begins processing and changes are no longer possible.

Please email us before contacting your bank. Payments are processed by MINISO GROUP LIMITED and may appear under that name. We can identify the order and resolve refunds far faster than a chargeback.