FAQ
Quick answers to the questions we hear most often.
Shipping
Delivery times, costs and tracking your order.
Returns & Refunds
Our 30-day return policy and how to start a return.
Contact us
Email support@elixer.com or reach us via the form.
Talk to a human
Our customer care team replies within 24 hours on business days. Write to support@elixer.com or use the contact form. Support hours: Monday – Friday, 9:00 – 18:00 CET.
Company details
MINISO GROUP LIMITED (Reg. No. 79265219)
FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG