FAQ
Quick answers to the questions we hear most often.
Shipping
Delivery times, costs and tracking your order.
Returns & Refunds
Our 30-day return policy and how to start a return.
Contact us
Email support@minisotoys.com or reach us via the form.
Talk to a human
Our customer care team replies within 24 hours on business days. Write to support@minisotoys.com or use the contact form. Support hours: Monday – Friday, 9:00 – 18:00 (HKT).
Company details
MINISO GROUP LIMITED (Reg. No. 79265219)
FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG
Policy issued by
MINISO GROUP LIMITED
Company registration number: 79265219
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET, MONG KOK
HONG KONG
Online store: minisotoys.com (trading as minisotoys)
Email: support@minisotoys.com · Phone: +1 202 951 4574
Customer service: Monday – Friday, 9:00 – 18:00 (HKT) — we reply within 24 hours on business days.