Track Your Order

How tracking works

• Your order number is in the confirmation email we send right after checkout.
• Orders are dispatched within 1–2 business days. Tracking becomes active once the carrier scans the parcel — this can take up to 48 hours after dispatch.
• As soon as your parcel ships, we email you a tracking link for the carrier handling your delivery.
• If tracking hasn't updated for more than 7 days, contact us and we'll open an investigation with the carrier.

Can't find your order?

Check your spam folder for the confirmation email, then email support@minisotoys.com with the name and address used at checkout. Our hours are Monday – Friday, 9:00 – 18:00 (HKT) and we reply within 24 hours on business days. You can also call us on +1 202 951 4574 during those hours.

Orders on this page relate to purchases made on minisotoys.com, the online store operated by MINISO GROUP LIMITED.

See also our Shipping Policy and Returns & Refunds.