minisotoys.

Customer Care

Request a Refund

Enter your order details, tell us what went wrong and print your return shipping label. Refunds are issued to the original payment method once the parcel is received and inspected.

Submitting this form sends your request to support@minisotoys.com. We confirm within 24 hours on business days and the return address on your label is only valid together with the return authorisation number shown after submitting.

What happens next

  • We confirm your refund request by email within 24 hours on business days.
  • Send the parcel with the printed label attached, using a tracked service.
  • Once received and inspected, your refund is issued to the original payment method within 5–10 business days.
  • Depending on your bank it can take a further 3–5 business days to appear on your statement.

Full conditions are set out in our Returns & Refunds Policy. Need help? Contact us or check your delivery on Track Your Order.

Policy issued by

MINISO GROUP LIMITED

Company registration number: 79265219

FLAT 2304, 23/F HO KING COMM CENTRE

2-16 FA YUEN STREET, MONG KOK

HONG KONG

Online store: minisotoys.com (trading as minisotoys)

Email: support@minisotoys.com · Phone: +1 202 951 4574

Customer service: Monday – Friday, 9:00 – 18:00 (HKT) — we reply within 24 hours on business days.